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Where can I find our invoices or get a copy of an invoice?
Chamasoft automatically generates and sends invoices to the users. Alternatively, the account owner can log in to their account, go to the Account section and click on Payment History. All the invoices/payments ever posted to the account will be listed there.
How does the 14-day free trial work?
You can create a Chamasoft account and use it for free for 14 days with full functionality. After or before 14-days are over, you will need to subscribe for a plan; otherwise your account will be disabled. We will retain your data and you will continue receiving invoices from the system. To deactivate your account, and stop […]
How do I connect my Chamasoft account to the bank?
Currently this feature is only available to customers who have Equity Bank Accounts. How to connect your account. Step 1. Visit your bank branch and request them to move your account to Chamasoft Scheme code. Step 2. On the dashboard, click on the icon as shown below. Step 3. A list of all connectable accounts […]
Will I get instructions to help me get started?
Yes. After signing up, you will get a detailed email of instructions regarding how to use Chamasoft. In addition, you can contact our training staff. Cant see the email? email our support team at email@example.com or call 0733366240 and we’ll send it to you. There is also a help file within the application.
Can I switch to another Chamasoft billing plan I have started using it?
You can upgrade (e.g., from monthly to quarterly) at any time by going into your account and selecting a higher plan. If you encounter any problem, you can always contact our support at any time. However, if you want to downgrade from an existing plan (e.g., from Annual to Monthly), you can do so only […]
Can we pay for Chamasoft in advance?
Yes, you can pay for Chamasoft in advance. If you wish to pay for example for five years, this is totally acceptable.
Do you provide phone support?
Yes, Chamasoft support include phone as well as email support. email: firstname.lastname@example.org phone: 0733366240
Can I view a transaction statement of all my accounts?
Yes, you can. How to; On the side bar menu, select Reports as shown below. Once selected, a drop down list of all reports is released. On the list, select Transaction Statements as shown below. Click on the action button to set the range and to select the specific account which you want to filter as […]
How do I set the group size?
While on the dashboard, click on the menu icon as shown below. This releases a settings menu. On the menu, select edit group profile as shown below. This will redirect you to the edit group profile window as shown below. On the window, navigate to the group size panel and set your preferred group size.