This a code put in place as a security measure. It is sent to a group administrator as soon as he/she completes the sign up. The purpose of this code is to make sure that there is no spamming and that no false email address or phone number is being used to create accounts. For […]
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Can we Use Chamasoft if the members are in different states?
Chamasoft is accessible anywhere anytime. All you need is a good internet connection and a device that can connect to the internet. This means that you can still participate in your group activities abroad using Chamasoft.
What if I see an error on my pending transaction?
If you see that there appears to be an error on your pending transaction , please contact us through info@chamasoft.com and we’ll assist you. You can also call our support number +254733366240
Cant find bank/Sacco on the list of financial institutions. What should I do?
Contact our support team on; Email: support@chamasoft.com Cell: 0733 366 240 Our support officials will add your Bank/Sacco as per your request.
Can i use a group name that already exists on Chamasoft?
Yes you can. However, as a security measure, the system will assign a different sub domain to each group. Click here to learn more about security on Chamasoft.
How long does it take to activate my account after making a payment?
As soon as your subscription payment is received, your account is automatically activated. In addition to that, a receipt is issued and sent to the group account.
Must we be formally registered as an Investment group to use Chamasoft?
Chamasoft solely deals with book keeping and reconciliation of investment group records. There is no legislation involved in Chamasoft. Therefore you don’t have to be registered to use Chamasoft. However its very important to register and formalize your investment group. To learn more about formalizing your investment group, kindly follow the link on our blog
Can I access Chamasoft outside Kenya?
Chamasoft is based in Kenya but our services goes along way across the borders. Chamasoft is easily accessible in all the countries. There are no area limitations or restrictions. All you need is a good internet connection and a device that can connect to the internet. This means that you can access all Chamasoft features anywhere […]
Where can I find a receipt for my subscription?
Upon making a subscription, Chamasoft generates a receipt for the payment. This receipt automatically is sent to the contact email address. Can’t find that email? No problem! Contact us and we can send you another one. Email: info@chamasoft.com Phone: 0733366240
How to Edit a Contribution Setting
Chamasoft allows you to edit and change your contribution. This can be very helpful in case of an error during the creation of the setting. To edit a contribution; Go to; settings>Contributions>List Contributions. Scroll to the contribution you wish to change and click on EDIT under actions. Edit the entries you wish to change and click on SAVE CHANGES. […]