Contact our support team on; Email: support@chamasoft.com Cell: 0733 366 240 Our support officials will add your Bank/Sacco as per your request.
Cant find bank/Sacco on the list of financial institutions. What should I do?
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Can i use a group name that already exists on Chamasoft?
Yes you can. However, as a security measure, the system will assign a different sub domain to each group. Click here to learn more about security on Chamasoft.
How long does it take to activate my account after making a payment?
As soon as your subscription payment is received, your account is automatically activated. In addition to that, a receipt is issued and sent to the group account.
Must we be formally registered as an Investment group to use Chamasoft?
Chamasoft solely deals with book keeping and reconciliation of investment group records. There is no legislation involved in Chamasoft. Therefore you don’t have to be registered to use Chamasoft. However its very important to register and formalize your investment group. To learn more about formalizing your investment group, kindly follow the link on our blog
Can I access Chamasoft outside Kenya?
Chamasoft is based in Kenya but our services goes along way across the borders. Chamasoft is easily accessible in all the countries. There are no area limitations or restrictions. All you need is a good internet connection and a device that can connect to the internet. This means that you can access all Chamasoft features anywhere […]
Where can I find a receipt for my subscription?
Upon making a subscription, Chamasoft generates a receipt for the payment. This receipt automatically is sent to the contact email address. Can’t find that email? No problem! Contact us and we can send you another one. Email: info@chamasoft.com Phone: 0733366240
How to Edit a Contribution Setting
Chamasoft allows you to edit and change your contribution. This can be very helpful in case of an error during the creation of the setting. To edit a contribution; Go to; settings>Contributions>List Contributions. Scroll to the contribution you wish to change and click on EDIT under actions. Edit the entries you wish to change and click on SAVE CHANGES. […]
Does Chamasoft Access my Bank Account?
Chamasoft does not access your bank account in any way. This account is only used for recording purposes. Once you add your bank account, Chamasoft does not deduct any amount. Subscriptions can only be made through Chamasoft billing. Upon expiry, your account is automatically locked and Chamasoft doesn’t renew your subscription.
How do i indicate arrears on member accounts which are not fines?
The system automatically reconciles contributions received with invoices sent. In the event that a contribution received is less than the invoice sent, then the Chamasoft will automatically indicate the generate a report of the arrears. Click here to learn how to create a contribution setting.
Are the funds saved in individual accounts?
No. All the deposits and member contributions are saved in the group accounts. However, you can create more than one bank account. Click here to learn how to add bank accounts within your Chamasoft account